Salla

Using tkana inside your Salla dashboard? Open the Salla guideIf you use tkana from inside your Salla store dashboard, use the Salla guide: it has its own sections and walks through the tabs exactly as they appear in your store dashboard.

If you sell on Salla, tkana connects to your store through the tkana app in the Salla app store. You install it once, and your agent can then:

• Search your product catalog and suggest the right product.
• Take orders in the chat, so the customer finishes the order without leaving WhatsApp.
• Share order status and delivery estimates, and route return and refund requests to your team.
• Send your store notifications on your WhatsApp number, such as order updates, abandoned cart reminders, and payment reminders.

You manage all of this from inside your Salla dashboard, without a separate tkana login.

Tip

In the Salla guide, start with Install tkana from the Salla app store, then Connect your WhatsApp number.

The Salla skills

Each thing your agent does in your store is a skill you can turn on or off. See Choose your assistant’s skills, or read about each skill:

• Ordering in chat
• Product search
• Order tracking
• Returns & refunds
• Cross-sell and Up-sell
• Salla notifications