Ready-made templates that come with skills

You do not have to write every template yourself. Several skills come with a set of ready-made WhatsApp templates, written by tkana in Arabic and English and designed to pass Meta’s review. They power the skill’s automated messages, such as a booking confirmation or a ticket update.

What each skill includes

Skill	Ready-made templates
Book appointments	Booking confirmed, rescheduled, cancelled, and a reminder before the appointment.
Support tickets	Ticket received and ticket resolved.
Lead Qualification	An onboarding message for a lead who becomes a customer.
Salla notifications	Order confirmation and updates, shipping and delivery updates, abandoned cart, payment reminder and payment link, refund, back in stock, loyalty points, and review request.

Each template comes as a pair, one Arabic and one English, and the customer receives the one in their language.

How they get to Meta

1. You install the skill. The skill’s templates are prepared for your account. See Install a skill from the gallery.
2. You connect WhatsApp. tkana submits every prepared template to Meta from your WhatsApp Business account. If you installed the skill before connecting WhatsApp, the templates wait, and their status reads Pending connection until you connect.
3. Meta reviews them. This usually takes minutes and can take up to 24 hours. Once approved, the skill’s automated messages start going out.

Nothing else is needed from you. If you connect a new WhatsApp number later, tkana submits them again to the new number.

Where to find them

Ready-made templates do not appear on Marketing > Templates, and they are not offered in the campaign template picker. They belong to their skill and are sent automatically when the event happens. To switch one on or off, reword it, or see Meta’s decision, go to Settings > Notifications. See Notification settings explained.

Note

To send a similar message in a campaign, create your own template on Marketing > Templates. You can copy the wording of a ready-made message as a starting point.

Caution

Rewording a ready-made template sends it back to Meta for review, and that message pauses until Meta approves the new text. Meta also limits how often you can edit the same template, so make all your changes at once.

Related

• Understand automated messages
• Marketing, Utility, and Authentication templates