Tamarran

If your gym or studio runs on Tamarran, your tkana agent can work directly with your Tamarran account during a conversation. Your schedule, classes, and memberships stay in Tamarran, and the agent reads and books against them, so customers get answers and bookings without waiting for your team.

What your agent can do

• Answer schedule questions. Your branches, classes, trainers, memberships, and the class schedule, straight from Tamarran.
• Book a class or a membership. The agent confirms the exact class or membership with the customer, shows the total including tax, and books it in Tamarran once the customer agrees.
• Look up the customer’s bookings and cancel an enrollment when the customer asks.
• Open a ticket for support requests and send it to your team, using the Support tickets skill.

Note

A few things stay with your team:

• Rescheduling. Tamarran does not offer a way to move an existing booking, so the agent hands the request to your team.
• Payment. The agent does not collect payment. A confirmed booking does not mean it has been paid for, and a cancellation does not mean a refund was issued. Handle payments and refunds in Tamarran as you do today.
• Where bookings live. Bookings made this way are stored in Tamarran, not on the bookings page of your tkana portal.

How to connect

The Tamarran integration is set up by the tkana team, not from the portal. Contact tkana support, and we will connect your Tamarran account to your agent with you and turn on the Tamarran tools. After that, test the agent with a few booking questions before it talks to customers.