Knowledge base

Your agent answers customer questions from what you put in your knowledge base: a description of your business, FAQs, guidelines, and documents such as price lists and offers. The clearer and more current this material is, the more accurate your agent is.

• Understand your knowledge baseWhat each part of the knowledge base is for, what to put where, and how your agent uses it to answer customers.
• Add a document to your knowledge baseUpload a file or write a text document so your AI agent can use it to answer customers.
• Upload your offers, inventory, or packagesUse the ready-made templates to give your agent your current offers, stock, and packages, one row per item.
• Write your content, FAQs, and guidelinesDescribe your business, add question-and-answer pairs, and set rules your agent follows in every conversation.