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tkanatkanatkana Help Center

Use cases

Not sure where to start? Each use case below is a real situation your business meets every week, told from start to finish: what the customer says, what your agent does, what your team sees, and the exact skills and settings to switch on. Pick your business type, or jump straight to the goal you care about most.

By business type

Section titled “By business type”

Cleaning

Section titled “Cleaning”

Quote, book, prepare the visit, and follow up.

Quote and book a deep clean in one chatA customer asks what a deep clean costs, gets an estimate from your price list, and books the visit without waiting for your team.Collect the address, access details, and photos before the visitYour agent confirms the address, landmark, access details, and arrival window before the crew leaves, and asks customers to share photos of the job for your team.Follow up after the visit and book the next cleanAsk customers how the cleaning went, turn complaints into priority tickets, invite happy customers to leave a review, and book their next visit.

Home services

Section titled “Home services”

Urgent calls, inspection visits, and routine maintenance.

Handle an urgent request after hoursWhen an AC breaks down at night, your agent gathers the details, then opens an urgent ticket for your on-call team or books the earliest free visit.Give an estimate, then book an inspection visitYour agent gives a quick estimate from your price list for standard jobs, and books an inspection visit or passes the job to your team when a technician needs to see it first.Remind customers that maintenance is dueSend a WhatsApp reminder to customers who are due for routine maintenance, and let your agent explain why it matters and book the visit when they reply.

Clinics

Section titled “Clinics”

Appointments your staff confirm, the right doctor, reminders, and care.

Take appointment requests your staff confirmPatients ask for an appointment in the chat at any hour, your agent collects the service, doctor, and preferred time, and your reception team confirms each request with one click.Match each patient to the right doctor and serviceYour agent asks what the patient needs and any preference, suggests the service that fits, names only the doctors who provide it, and moves straight to booking.Cut no-shows with reminders, then follow up after the visitPatients get a WhatsApp reminder 2 hours before their appointment (by default), and after the visit your agent checks in, flags anything worrying as urgent, and books the next appointment.Hand sensitive questions to your staffSet clear lines for your agent in a clinic, so medical, personal, and complaint conversations go to a person right away, and your team can take over the chat.

Beauty & wellness

Section titled “Beauty & wellness”

Favourite specialists, packages, and full calendars.

Let clients book the right service with their favourite specialistYour agent recommends a service, lets the client choose their specialist, and books a real free slot with them, with confirmations and reminders on WhatsApp.Sell packages, add-ons, and upgrades without being pushyWhen a client picks a service, your agent mentions a package that really saves them money, one fitting add-on, or a better version, once, with your real prices.Fill quiet days with a WhatsApp campaignSend an offer to a group of past clients on a slow week, and let your agent answer the replies and book them into your free slots.Take booking requests when you have no booking systemIf your salon still books by phone or notebook, your agent collects each client's service and preferred time as a request, and your team confirms it on a simple board.

Retail & e-commerce

Section titled “Retail & e-commerce”

Salla stores, product questions, carts, and win-backs.

Run your Salla store's customer service and sales in the chatCustomers find products, order, track shipments, and request returns in WhatsApp or your chat widget, with your agent working from your live Salla store.Recover abandoned carts and keep buyers updated on WhatsAppSalla stores send automatic WhatsApp messages for abandoned carts, unpaid orders, shipping, and delivery, and your agent answers every reply.Answer product questions with photos when you don't sell on SallaUpload your catalog as inventory and your product photos to the Photos library, and your agent answers price and stock questions, shows the product, and passes order requests to your team.Win back customers who stopped buyingBuild a group of customers who have gone quiet, send them a personal WhatsApp offer, and let your agent turn replies into orders or bookings.

Any business

Section titled “Any business”

FAQs, leads, handoffs, campaigns, WhatsApp ads, and your own systems.

Answer your customers' questions 24/7Your agent answers the questions customers ask every day, from your own knowledge base, on WhatsApp, your website, and Telegram, at any hour.Qualify every lead and alert your sales team to the hot onesYour agent asks each new lead a few focused questions based on your own criteria, tags them hot, nurture, or unqualified, and hands hot leads to sales as priority tickets with an email alert.Hand a conversation to a person at the right momentYour agent escalates upset customers, complaints, and decisions it cannot make, your team takes over the chat, and hands it back to the agent when done.Tag and segment customers, then send a targeted campaignLet your agent and team tag customers as they talk to you, turn those tags into smart groups, and send each group a WhatsApp campaign that speaks to them.Turn WhatsApp ads into customers, and see which ad brought each conversationA customer taps your Facebook or Instagram ad and a WhatsApp chat opens. Your agent replies at once and qualifies them, and your team sees which ad they came from and what happened next.Connect tkana to your own systemsLet your agent look things up and record requests in your own system during the chat, send tkana events to your CRM or helpdesk, and work on your account from an AI assistant.

By goal

Section titled “By goal”

The same use cases, grouped by what you want to achieve. Some appear under more than one goal.

Get more bookings

Turn questions into booked visits and appointments.

Answer customers 24/7

Correct answers at any hour, from your own data.

Hand off to your team

A person steps in at the right moment, with the full history.

Sell more

Qualify leads and grow every basket, without being pushy.

Bring customers back

Follow up, remind, and rebook.

Run marketing campaigns

Reach the right group with the right message.

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