Analytics

The Dashboard shows how many conversations your business handled, how many your AI agent resolved on its own, how fast customers got a first reply, and what they contacted you about, without reading a single chat. These articles explain each card and how its numbers are worked out.

• Read your dashboardPick a date range and understand the key numbers, the conversation volume chart, and the resolution mix.
• Understand contact reasons, pain points, and sentimentSee why customers get in touch, what frustrates them, how they feel, and which channels they use.