Getting started

tkana is an AI platform that answers your customers on WhatsApp, your website, and Telegram around the clock. Start here to learn how it works, create your account, set up your AI agent, and meet Aida, your assistant inside the portal.

• How tkana worksWhat tkana does for your business, who uses it, and what happens when a customer sends a message.
• Your first look at the tkana portalA quick tour of the sidebar, the settings menu, the top bar, and where everything lives in the tkana portal.
• Sign up and set up your agentCreate your tkana account and get a working AI agent in three short steps.
• Use the setup guide on HomePick the goals you want your agent to help with, then follow the setup guide to get each one ready.
• Set up your organization profile, logo, and time zoneAdd your business name in Arabic and English, your logo, brand colors, contact details, country, and time zone in Settings > General.
• Manage your profile, password, and workspacesUpdate your name and photo, manage how you sign in, sign out, move between workspaces, and switch the portal's language and light or dark mode.