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Step-by-step guides to run tkana and get the most out of every tool.
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Getting started
Find your way around the tkana portal and set up your account.
6 articlesUse cases
Real examples by business type: how your agent handles them and what to switch on.
24 articlesAida, your portal assistant
Ask Aida about your numbers and customers, and let her make changes once you approve.
10 articlesChannels
Connect WhatsApp and the chat widget on your website.
6 articlesAI agent
Set your AI agent's persona, instructions, and tone.
6 articlesKnowledge base
Teach your agent about your business with files and FAQs.
4 articlesSkills
Add ready-made skills that extend what your agent can do.
12 articlesTeam inbox & escalation
Follow conversations, step in when needed, and pick up escalations.
9 articlesCustomers & lead qualification
See your customer records and spot your most promising leads.
6 articlesTickets
Track requests that need a follow-up from your team.
3 articlesBookings
Let customers book right in the chat, and manage your services and schedule.
8 articlesCampaigns & automated messages
Send campaigns and automated messages to customers at the right moment.
16 articlesAnalytics
See how your agent performs and what customers ask about.
2 articlesTeam management
Invite teammates and set what each of them can access.
4 articlesIntegrations
Connect tkana to Salla and the tools you already use.
6 articlesStill need help?
Ask Aida, our AI assistant, or reach the support team and we will get back to you quickly.