Channels

Channels are where your AI agent talks to your customers. Every account starts with a chat widget for your website and a hosted chat page, and you can add your WhatsApp Business number and a Telegram bot. Conversations from every channel land in the same Conversations inbox, and for each channel you decide whether your agent replies or only observes.

Start by connecting WhatsApp

1. Create a Meta Business account if you don’t have one:

The video is in Arabic.

2. Connect your WhatsApp Business number to tkana:

The video is in Arabic.

The written steps are in Connect your WhatsApp Business number.

• Connect your WhatsApp Business numberConnect the number you already use in the WhatsApp Business app, import your contacts and chat history, and let your agent work alongside you.
• Add your payment card on MetaAdd a card to your WhatsApp Business account on Meta so you can send marketing and utility messages, such as campaigns and booking reminders.
• Control when your agent replies on a channelSwitch between Active and Observe, set how long the agent stays quiet after your team replies, and turn a channel on or off.
• Add the chat widget to your website and share your chat pageUse the website chat widget and the hosted chat page so customers can talk to your agent, and customize how they look.
• Connect a Telegram botCreate a Telegram bot and connect it to your agent in about a minute, so it answers customers by text and voice notes.
• Check and fix your WhatsApp account healthRead the WhatsApp health card on the Marketing page, understand your quality rating, messaging limit, and verification, and follow the steps to fix what Meta reports.