Example prompts by role

Not sure what to ask? Copy any of these into Aida, or change the names and details to fit your business. Aida answers in the language you write in, so you can ask in Arabic or English. Each answer depends on your role: if your role cannot open an area, Aida tells you instead.

Business owner

• “How is our AI resolution rate trending month over month?”
• “Is the AI resolving more this month than last?”
• “What are customers asking about most?”
• “What are my customers’ biggest pain points?”
• “Who on my team resolved the most tickets this week?”
• “Who has the most open tickets right now?”
• “Check for knowledge gaps.”
• “Change the greeting to: Welcome to Luna Clinic, how can we help you today?”
• “Update our working hours: Saturday to Thursday, 9 am to 9 pm.”

Support lead

• “Which open conversations need a human right now?”
• “Which customer has been waiting on us the longest?”
• “Which tickets are about to breach their SLA?”
• “Which open tickets has nobody picked up?”
• “What are the oldest tickets still open?”
• “Give @ticket TK-4F7Q2M to Noura.”
• “Move @ticket TK-4F7Q2M to pending.”
• “Resolve this conversation.” (from an open conversation)

Support agent

• “Why is this customer upset?”
• “Was their issue resolved?”
• “What happened in their earlier conversations?”
• “Give me a 30-second brief on this customer.”
• “Create a ticket for this customer: refund not received for order 1045.”
• “Add a note to this customer: prefers WhatsApp over calls.”
• “Tag this customer as VIP.”

Front desk and bookings

• “What bookings do we have today?”
• “What does Sara have tomorrow?”
• “Which slots are free tomorrow afternoon?”
• “Which bookings are still waiting to be confirmed?”
• “Book @customer 0501234567 for a facial tomorrow at 4 pm with Nora.”
• “Move @booking PP-8H2K5D to Thursday at 5 pm.”
• “Cancel @booking PP-8H2K5D.”

Marketing and content

• “What are customers asking about?”
• “What are customers asking that my agent can’t answer?”
• “Which of my FAQs are customers still confused by?”
• “Add an FAQ: Do you offer home visits? Yes, within the city, for an extra fee.”
• “Add a guideline: always mention our Ramadan offer when customers ask about prices.”
• “Make our agent’s tone friendlier and more concise.”

Anyone

• “What can you do?”
• “What can I ask you on this page?”

Tip

Be specific. Name the customer, the ticket or booking reference, the day, and the time, or attach the record with @. Aida never guesses which record you meant; if something is unclear, she asks.

Related

• What Aida can and can’t do
• Point Aida at a record with @