Cross-sell

What it does

With Cross-sell, your agent suggests one add-on that goes with what the customer has chosen: an air freshener with a car wash, a care product after a treatment, a maintenance spray with a coating. It suggests it once, at the right moment, with the real price from your inventory, and only if the item is in stock.

Good for

Any business with add-on products or extras: car care, salons and spas, clinics that sell aftercare products, and shops that do not sell on Salla.

What it needs

• Your products in your knowledge base, uploaded as Inventory with their prices and stock. Your agent only suggests items it finds there. See Upload your offers, inventory, or packages.

What your customers experience

Customer: Book me the full exterior wash for Thursday.

Agent: Done, you are booked for Thursday at 11:00. Would you like to add a car air freshener for SAR 15?

Customer: Sure.

Agent: Added. See you on Thursday!

What happens behind the scenes

• Waits until the customer has chosen a service or product, or confirmed a booking. It never opens with a suggestion.
• Looks up your inventory for a product that goes with the customer’s choice, not a competing main item, that is in stock.
• Keeps the add-on affordable, under the share of the main item’s price you set.
• Suggests it in one short line with its real price.

If nothing suitable is in stock under your price cap, your agent suggests nothing. If the customer declines, it does not raise it again. It never invents a discount or creates false urgency.

Settings

Setting	What it controls	Example
How many suggestions per chat	How many add-on suggestions your agent may make in one conversation: None, One, or Two.	One (the default)
Max add-on price (% of main item)	The add-on must cost less than this share of the main item’s price.	50 means the add-on stays under half the main item’s price.

Install it

1. Upload your products to your knowledge base as Inventory.

2. Go to Settings, then under AI click Skills, click +, and choose Cross-sell in the Skill gallery.

3. Choose the number of suggestions and the price cap, then click Install skill.

For more detail, see Install a skill from the gallery.

TODOScreenshot coming soonSkill gallery with Cross-sell open: Configuration shows How many suggestions per chat and Max add-on price (% of main item)

Tips and limits

• Keep your inventory file current. When prices or stock change, upload the updated file again.
• If you sell on Salla, use Salla · Cross-sell, which reads your live store catalog instead.
• To suggest a bigger or better version of the same item, add Up-sell.