AI agent

Your AI agent is the one that answers your customers. In this section you learn how it works, set its name, greeting, tone, and working hours, choose which customers it should leave alone, and try it yourself before it talks to customers.

• Understand how your agent repliesWhat your AI agent uses to answer, when it stays silent, what it remembers, and how you shape its behavior.
• Set your agent's name, greeting, and toneChoose the name your customers see, the first message your agent sends, and how it sounds.
• Choose when your agent repliesLet your agent reply around the clock, only during your working hours, or only when your team is away.
• Stop automatic replies for some customersUse tags to keep your agent from replying to specific customers, such as VIPs, suppliers, or staff.
• Test your agentChat with your own agent in a safe test space before and after you make changes.
• Add photos your agent can sendUpload product and service photos, describe when to use each one, and choose which photos your agent is allowed to send to customers.