Aida, your portal assistant

Aida is the assistant built into your tkana portal. You chat with her in Arabic or English, and she answers from your own data: what your customers are asking about, how your AI resolution rate is trending, which conversations are waiting for your team, a customer’s open tickets and bookings, and where your knowledge base has gaps. When you ask, she can also make changes for you, such as adding an FAQ, opening a ticket, or rescheduling a booking, and nothing changes until you approve it.

Aida works for you and your team inside the portal. She never talks to your customers; that is the job of your AI agent.

Where to start: read Ask Aida about your business to open her and ask your first question, then What Aida can and can’t do. When you are ready to let her make changes, read Make changes with Aida and Choose how Aida asks for approval.

• Ask Aida about your businessOpen Aida from any page, ask your first question, use the suggested questions, and pick up earlier chats.
• What Aida can and can't doA clear list of what Aida can answer, what she can change for you, what stays out of her reach, and who can use her.
• Ask Aida about your numbersAsk Aida how your AI resolution rate is trending, what your customers are asking about, and how your team is doing.
• Ask about customers, tickets, and bookingsGet a quick brief on a customer, see what is waiting for your team, check tickets, and look up bookings and free slots.
• Point Aida at a record with @Attach a ticket, booking, or customer to your message with an @ reference so Aida knows exactly which one you mean.
• Find and fix knowledge gaps with AidaLet Aida find the questions your agent could not answer, see where each fix belongs, and apply it in a few clicks.
• Make changes with AidaAsk Aida to update your knowledge base, agent settings, tickets, conversations, contacts, or bookings, and review each change on a card before it happens.
• Choose how Aida asks for approvalPick Manual, Agent decides, or Auto to control which knowledge base edits Aida may apply without asking you first.
• Example prompts by roleReady-to-use questions and requests for Aida, grouped by what you do in the business.
• Keep your data safe with AidaWhat Aida can see, who can see your chats with her, and the safeguards around every change she makes.