Add your payment card on Meta

Meta bills WhatsApp template messages, such as marketing campaigns and utility messages like booking confirmations and reminders, to the card on your business’s WhatsApp Business account. Add a valid card after you connect your number and before your first campaign.

The video is in Arabic.

Steps

1. Open WhatsApp Manager on Meta and select the WhatsApp Business account connected to tkana.

2. Go to the account’s billing or payment settings.

3. Add your card, or check that the card on file is valid and not expired.

This has to be done by someone on your team with access to your Meta business account’s billing settings.

Note

These costs are not deducted from your tkana credits and do not appear on your tkana invoice. See Who pays for WhatsApp template messages.

If no card is added

Without a valid card, Meta blocks the messages your business starts, so campaigns and automated messages like booking reminders are not delivered. The WhatsApp health card on the Marketing page shows a payment warning. See Check your WhatsApp account health.

Related

• Connect your WhatsApp Business number
• Who pays for WhatsApp template messages
• Send a campaign