Salla · Ordering in chat

What it does

With Salla · Ordering in chat, customers can buy from you without leaving the WhatsApp chat. Your assistant helps them pick products, builds the cart, works out delivery and its cost, reads back the full order with VAT and the total, and creates the order in your Salla store only after the customer says yes. The customer then pays on your store’s secure checkout link, or pays the courier in cash if you offer it.

Good for

Salla stores whose customers like to order by message, and stores that get many “can I order through here?” questions.

Works automatically

There is nothing to install or turn on. This skill is set up for your store automatically when you install tkana from the Salla app store, and it does not appear on the Skills tab, which only lists optional skills.

It does rely on your store being set up in Salla: products with prices and stock, your shipping companies and the areas they cover, pickup branches if you offer pickup, and your enabled payment methods. Your assistant reads all of these from your store, so check them in your Salla dashboard.

What your customers experience

Customer: I want 2 bottles of the rose body mist.

Assistant: The Rose Body Mist is in stock at SAR 65 each, incl. VAT. I have added 2 to your cart. Anything else, or shall we arrange delivery?

Customer: Deliver to Riyadh please.

Assistant: Please share your national address short code, like RGDA3915, or send me your location pin. You can choose between two couriers for Riyadh…

Assistant: Here is your order: 2 × Rose Body Mist = SAR 130, subtotal before VAT SAR 113.04, VAT SAR 16.96, delivery SAR 20, payment online. Total to pay: SAR 150. Shall I place the order?

What happens behind the scenes

• Recognizes returning customers from the phone number they chat from. New customers are asked for their full name and email only when it is time to place the order.
• Finds products and checks stock before adding anything to the cart, and asks the customer to choose options such as size or color.
• Keeps a live cart in the conversation. Customers can change quantities or remove items at any point.
• Arranges delivery: pickup from one of your branches, or shipping with one of your couriers. For shipping, it asks for the national address short code, a location pin, a Google Maps link, or the address in words, and confirms the address with the customer.
• Works out the delivery fee for that cart, including any free-delivery threshold you set in Salla, and checks coupon codes.
• Offers your payment methods: online payment through your store’s checkout link, or cash on delivery when the chosen courier supports it.
• Reads back the whole order with items, VAT, delivery, payment method, and total, and waits for a clear yes.
• Creates the order in Salla, gives the customer the order number, and sends the payment link for online payment.

Caution

Your assistant never takes card numbers or bank details in the chat. Online payment always happens on your store’s checkout link.

Settings

This skill has no settings.

Try it before you tell your customers

1. In your Salla dashboard, check your products, shipping companies, branches, and payment methods.

2. Message your store’s WhatsApp number from your own phone and go through a full test order, up to the order summary.

3. Open the conversation in the Inbox to see how it went. If you confirmed the order, check it in Salla, then cancel it there.

Tips and limits

• Orders are real orders in your store. Your assistant writes nothing to Salla until the customer confirms the full summary.
• Orders placed in the chat appear in Salla like any other order, so you fulfil them as usual.
• If the store adjusts the total when the order is created, for example free delivery, your assistant points out the difference.
• Turn on Salla · Cross-sell or Salla · Up-sell on the Skills tab to suggest an add-on or a better version before the order summary.