Add FAQs

FAQs are the most precise way to teach your assistant. You write the question the way a customer asks it and the answer the way you want them to get it, and the assistant uses it whenever it’s asked something similar.

Add a question

1. Open the Knowledge tab, then FAQs.

2. Click Add question. A new row appears with Question and Answer boxes.

3. Type the question, then the answer.

4. Repeat for every question you want to add.

5. Click Save. You see Saved.

Edit or remove a question

• To edit: change the text in the question or answer box, then click Save.
• To remove: click Remove next to the question, then click Save.

Caution

Only rows with both a question and an answer are saved. A row with either box empty is dropped when you save. Don’t forget to click Save before leaving the page.

Questions we recommend adding

• How long does delivery take? Which cities do you deliver to?
• How much is shipping? When is it free?
• What is your return and exchange policy?
• Which payment methods do you accept? Do you offer cash on delivery?
• How do I find the right size?
• Do you have a branch or a shop I can visit?

Tip

Don’t put product prices or stock in FAQs: the assistant reads them from Salla directly and always gets the latest. For more tips, see Knowledge base good practices.