Connect your WhatsApp number

Your assistant talks to customers on WhatsApp, and your store notifications and campaigns go out from the same number. You connect the number once from the WhatsApp tab, through a short Facebook signup window.

Before you start

• A mobile number that can receive a verification code, to use as your store’s WhatsApp number.
• A Facebook account that can manage your business in Meta Business, or that can create one during signup.
• Pop-ups allowed for the Salla dashboard in your browser, because connecting opens a new window.

No Meta Business account yet? Create one from your Facebook account first, as shown in this video:

The video is in Arabic.

Connect your number

1. Open the WhatsApp tab.

2. On the Connect WhatsApp card, click Connect WhatsApp. You see Opening the connect window…, then a new window opens.

3. In the new window, click Continue with Facebook.

4. Follow Meta’s steps: sign in to Facebook, choose or create your business, then choose or add your store’s WhatsApp Business number and enter the verification code.

5. Wait until you see Finalizing the connection… and then WhatsApp connected!.

6. Close the window and go back to Salla.

TODOScreenshot coming soontkana in Salla (English), WhatsApp tab for a store that hasn't connected yet: the Connect WhatsApp card, its text, and the Connect WhatsApp button

Check the connection

Once connected, the Connect WhatsApp card shows an Active badge with your Connected number, and a Reconnect button replaces the connect button. From now on:

• Your assistant starts answering customers who message this number, if AI replies is set to Active.
• Your store notification messages are sent to WhatsApp for review. See Store notifications on WhatsApp.
• You can send campaigns. See Get to know the Campaigns page.

If the window doesn't open or the connection doesn't finish

• The browser blocked the window. Click Open the connect window, which appears next to the button.
• This connect link expired. The link works for a few minutes and only once. Close the window and click Connect WhatsApp again.
• The signup window was closed before finishing, The Facebook signup did not finish in time, or Connection failed: close the window, go back to your Salla store, and click Connect WhatsApp again.
• Facebook could not be loaded. Make sure your browser isn’t blocking Facebook, then try again from Salla.

Reconnect your number

If the card shows a Not active badge, or you changed something in your Meta account, reconnect:

1. Open the WhatsApp tab.

2. Click Reconnect.

3. Go through the same Facebook steps and choose the same number.

Your conversations, notifications, and settings stay as they are after reconnecting.

Note

The connected number is used with WhatsApp Business. If the number is currently in use in the regular WhatsApp app on your phone, Meta asks you to decide what to do with it during signup. Read the instructions in Meta’s window carefully before you continue.