A tour of the tkana tabs

tkana appears inside your Salla dashboard, with its tabs in the sub-navigation bar at the top of the page. This article explains what each tab does, so you always know where to go.

The tabs

Tab	What you do there
Dashboard	Follow how your assistant is doing: conversations, how many it resolved on its own, response speed, and why customers contact you. See Read your dashboard numbers.
Inbox	Read your customers’ conversations, see their Salla orders, reply yourself, and take over from the assistant. See Find a conversation.
WhatsApp	Connect your WhatsApp number, choose whether the assistant replies or only observes, and manage store notifications. See Connect your WhatsApp number.
Campaigns	Write marketing templates, send WhatsApp campaigns to your customers, and follow the results. See Get to know the Campaigns page.
Knowledge	Teach your assistant about your store in three sections: Content, FAQs, and Instructions. See What your assistant knows.
Skills	Turn optional skills on or off and change their settings. See Turn skills on and change their settings.
Billing	See your balance and plan.

Where to find common tasks

• I want to see what the assistant is telling my customers: open Inbox.
• I want to reply to a customer myself: open the conversation in Inbox, then click Take over. See Reply and take over from the assistant.
• I want to pause the assistant in every conversation: open WhatsApp and choose Observe only. See Choose how the assistant replies.
• I want to change the order confirmation or shipping message: open WhatsApp, then Notifications. See Edit a notification message.
• I want the assistant to know my return policy or delivery times: open Knowledge. See Add FAQs.
• I want to send an offer to my customers: open Campaigns. See Send a campaign in three steps.

Note

If you don’t see the tabs in the navigation bar, make sure you opened tkana from Apps then My apps in your Salla dashboard. See Open tkana from your Salla dashboard.